Fees & CancellationCONFIDENTIAL & BINDING

UK Fees & Cancellation Policy

This document contains legally binding terms governing your rights, remedies, and obligations under Indian Law. Please read all sections and sub-clauses with care.

THIS SITE DOES NOT PROCESS ANY ONLINE PAYMENT. SUBMITTING A HIRING BRIEF DOES NOT CHARGE YOU ANYTHING. ONCE A CONSULTANT CONFIRMS SCOPE, WE INVOICE A 5% TOKEN DEPOSIT DIRECTLY (NOT THROUGH THIS WEBSITE), CREDITED IN FULL AGAINST THE SUCCESS FEE DESCRIBED IN OUR TERMS & CONDITIONS.

1. Before a Placement

Submitting a brief, or speaking with a consultant, costs nothing. Once you agree to proceed, we invoice a Token Deposit equal to 5% of the role's first-year base salary (Terms, Section 3.2) to begin the search. You can cancel or pause a search at any point before an offer is accepted; the Token Deposit is non-refundable in cash once search activities have begun, but converts into credit against a future Success Fee if you later hire a Candidate we introduced. Cancelling before any Token Deposit is invoiced costs nothing, other than any Success Fee that separately accrues under our Non-Circumvention clause (Terms, Section 6) if you hire a Candidate we introduced without going through us.

2. Once a Placement Happens

The Success Fee (15–25% of first-year base salary depending on seniority, per Terms Section 3) is invoiced on the Candidate's start date, net of the Token Deposit already paid. The Success Fee is not refundable once that Candidate has started, except where our 90-day replacement guarantee applies (Terms, Section 4) — and even then, the remedy is a free replacement search, not a cash refund.

3. Invoice Disputes

If you believe an invoice is wrong — duplicate, incorrect amount, or for a Candidate you didn't actually hire — email admin@helixhumancapital.in within fourteen (14) days of the invoice date with the invoice reference and a brief explanation. We'll investigate and respond within a reasonable time before any collection action.

4. Not a Consumer Contract

Helix contracts only with businesses hiring in a business capacity, not with consumers. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — which give consumers a statutory right to cancel certain contracts — do not apply to engagements under our Terms & Conditions.

5. Late Payment

Overdue Success Fee invoices are subject to statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, as set out in our Terms & Conditions.

6. Contact

For anything fee-related, write to admin@helixhumancapital.in.