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Customer Support

Support Team Lead

Own support quality and the team delivering it across our client base.

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Lead the support team: staffing, escalation process, SLAs, and the metrics that keep client trust high.

Requirements

  • Five or more years in customer or technical support, with team-lead experience
  • Track record improving support SLAs or resolution quality
  • Comfortable working cross-functionally with engineering and delivery

Nice to have

  • Enterprise SaaS or hardware support leadership experience
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Apply for Support Team Lead

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